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Privacy Statement

Identity of the responsible party

The CRMsoftware.eu website is operated by Software Informatie, which has its registered office in Purmerend and is registered with the Chamber of Commerce under file No. 34266634.

For questions or complaints about personal data processing, please contact the designated representative:

Naam: Mr. B. Heijmans
E-mail: dpo@softwareinformatie.nl
Adres: Stationsweg 321441, EJ Purmerend, The Netherlands
Telefoon: +31 (0)299-200310

By visiting ERP Software or using the service offered, your personal data will be collected and processed in accordance with the conditions described in this privacy statement.

Legal basis

Processing of personal data is only lawful if the processing falls under one of the principles set out in the GDPR*. CRMsoftware.eu processes personal data on the basis of explicit permission given by the individual concerned for the processing of this personal data.

In terms of processing personal data for (direct) marketing purposes, CRMsoftware.eu takes the stance that this processing is necessary for the representation of the legitimate interests of CRMsoftware.eu.

Purpose of processing

Execution of an agreement

If a visitor enters into an agreement with CRMsoftware.eu, the personal data provided will be processed in order to properly execute the agreement. The agreement between CRMsoftware.eu and the visitor consists of mediating between the visitor and suppliers of software. In addition, CRMsoftware.eu will send the visitor an email message with one or more suppliers of software, who will approach the visitor, exclusively at the request of the visitor, with information about the software they supply.

CRMsoftware.eu will provide the contact details to a maximum of 7 software suppliers when executing the agreement. The visitor can therefore be contacted by a maximum of 7 suppliers.

Marketing

Contact information provided is used by CRMsoftware.eu to approach the person in question with information about the services provided by CRMsoftware.eu. Data that CRMsoftware.eu collects through your visit to the website is also used to approach these visitors with information about the services provided by CRMsoftware.eu.

Product Information

CRMsoftware.eu will send a whitepaper on request. The contact information provided will also be used to inform the visitor about news items relating to the service or products developed by CRMsoftware.eu.

To improve the service

CRMsoftware.eu processes (personal) data to improve the service, in doing so CRMsoftware.eu uses data from which CRMsoftware.eu can determine how you use the website, and which pages you visit.

Data that CRMsoftware.eu collects

CRMsoftware.eu processes personal data that can be traced back to an individual as well as data that cannot be directly traced back to a person, such as company data. CRMsoftware.eu also processes anonymous information about the use and operation of the website.

Data that you provide

If you complete a form via the website or otherwise provide personal data to contact CRMsoftware.eu, the personal data you provide, including your gender, name, email address, telephone number, job title and address details, will be stored.

Personal data that you submit will be stored on an CRMsoftware.eu server or on a server of a third party. If personal data is stored on a third-party server, CRMsoftware.eu ensures that a processor agreement is in place with this third party.

Data that CRMsoftware.eu collects through your visit to the website

CRMsoftware.eu obtains insight into the use of the website through tracking pixels and cookies. Screen tracking enables CRMsoftware.eu to improve the ease of use and user experience for the visitor.

Via the Leadforensics IP-tracking software, CRMsoftware.eu determines the IP address from which the visitor uses the website. Based on this IP address, CRMsoftware.eu is able to obtain company information from the visitor by means of the Leadforensics software. The data that CRMsoftware.eu obtains via Leadforensics only concerns the generic email address of a company, the website of the company, the company name and location. It is necessary for CRMsoftware.eu to represent the necessary interests of CRMsoftware.eu to process this data, obtained via Leadforensics IP tracking software, with the aim of using this data for direct marketing purposes.

How we process data

CRMsoftware.eu uses the collected data to provide services, to improve services or to develop new services. In addition, CRMsoftware.eu uses the data to comply with any legal obligations.

The data collected by CRMsoftware.eu will never be provided to third parties unless the storage of the data takes place on third-party servers. CRMsoftware.eu has a processor agreement in place with these third parties in which they commit to adequately securing the data to be processed by them. The processors used by CRMsoftware.eu are:

Apart from reasons referred to in this privacy statement, CRMsoftware.eu will never provide personal data to third parties, unless you give explicit permission or if CRMsoftware.eu is obliged to do so on the basis of a court decision or legal provision.

Software and/or cookies used

CRMsoftware.eu uses (online) software and/or cookies to analyse the use of the website. The following (online) software and cookies are used:

Leadforensics

Via the Leadforensics IP-tracking software, CRMsoftware.eu determines the IP address from which the visitor uses the website. Based on this IP address, CRMsoftware.eu is able to obtain company information from the visitor by means of the Leadforensics software. The data that CRMsoftware.eu obtains via Leadforensics only concerns the generic email address of the company, the website of the company, the company name and location.

Screentracking

CRMsoftware.eu gains insight into the use of the website through screen tracking via the Mouseflow software (see: mouseflow.com/gdpr/) and VWO (see: vwo.com/platform/security-compliance/gdpr/). This enables CRMsoftware.eu to improve the ease of use and user experience for the visitor. The information obtained about the use of the website can never be traced back to an individual, as Mouseflow and VWO completely anonymise all data obtained.

Google Analytics

CRMsoftware.eu uses the Google Analytics software to gain insight into website traffic. CRMsoftware.eu does not collect IP addresses via Google Analytics. The information collected by Google is anonymised as much as possible.

The data collected by Google Analytics is transferred to Google servers in the United States. Google meets the requirements set by the Privacy Shield and thereby offers an appropriate level of protection.

CRMsoftware.eu uses the remarketing function in Google Analytics. By placing a cookie, CRMsoftware.eu can show visitors of the website an advertisement in the display network of Google at a later time. If you visit the CRMsoftware.eu website, the number of ads displayed through the Google Analytics remarketing feature is limited to a maximum of five ad views.

Security

CRMsoftware.eu makes every effort to adequately protect all personal data collected. CRMsoftware.eu has taken both technical and organisational measures to achieve a sufficient degree of security for this personal data, given the nature of the personal data to be processed.

The CRMsoftware.eu website is secured with an SSL certificate. All messages sent via the website are therefore sent to CRMsoftware.eu encrypted.

Period of storage

CRMsoftware.eu will delete all personal data after 18 months, unless the personal data is still considered necessary for the execution of an agreement. CRMsoftware.eu will also keep the data longer if it has compelling reasons to do so, in which case CRMsoftware.eu will inform the data subject.

Data that CRMsoftware.eu obtains through screen tracking is stored on the CRMsoftware.eu servers for 6 months and then automatically deleted.

Data that does not concern personal information, such as company names, locations and websites, is stored for statistical purposes for an indefinite period. This data can never be traced back to an individual.

Changes to the privacy statement

CRMsoftware.eu is entitled to make changes to this privacy statement at any time. If CRMsoftware.eu proceeds to change the privacy statement, you will be informed about this via the CRMsoftware.eu.

Your rights

Below you can read which rights you have and how you can exercise these rights in relation to CRMsoftware.eu. Data that CRMsoftware.eu obtains through third parties does not fall under the rights listed below. With regard to the personal data that third parties collect about you, you must exercise your rights directly via these third parties, except for those cases in which these third parties are regarded as processors.

You can exercise your rights towards Leadforensics via telephone number +44 207 206 7293 or email data-compliance@leadforensics.com.

Right to withdraw consent

If CRMsoftware.eu has obtained permission from you to process personal data, then you always have the right to withdraw this consent.

Right of inspection and correction

You are always entitled to request access to the personal data collected about you. You also have the right to have the personal data processed by CRMsoftware.eu corrected.

Right to be forgotten

You have the right to request CRMsoftware.eu to delete all data collected about you. In principle, CRMsoftware.eu must comply with this request. In certain cases, another (legal) aspect may outweigh the right to be forgotten, according to CRMsoftware.eu.

Right to submit a complaint

You have the right, if you cannot come to a solution with CRMsoftware.eu following a complaint, to file a complaint with the Dutch Data Protection Authority. You can submit your complaint in writing and send it to the following address:

Autoriteit Persoonsgegevens (Dutch Data Protection Authority):
Box 93374, 2509 AJ
The Hague
The Netherlands

Applicable law & other

Any legal disputes arising as a result of this privacy statement will only be presented to the Dutch court under the governance of Dutch law.

If CRMsoftware.eu transfers to a third party or if CRMsoftware.eu merges with a third party, your personal data may be disclosed to this party. This party thereby obtains the right to continue to process your personal data as agreed in this privacy statement.

If you have any questions, complaints or comments regarding the use of your personal data, you must make this known by means of an email message to CRMsoftware.eu (dpo@softwareinformatie.nl).

1*GDPR (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data, and repeal of Directive 95/46/EC (General Data Protection Regulation).